Second Date Snacks
Refund Policy
We want every date to be worth a second one. If something isn't right with your order, here's exactly how we'll put it right.
Last updated: August 2026
Our promise
Every pouch is made in small batches and checked before it leaves us. If your order arrives and something's genuinely wrong, we'll replace it or refund you — simple as that.
Perishable goods — the 14-day rule
Our products are fresh food items, which means the usual 14-day "change of mind" cancellation right under the Consumer Contracts Regulations doesn't apply to them, and we can't accept returns of opened or unopened food products for resale reasons.
This doesn't affect your statutory rights if the products are faulty, damaged or not as described.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, or isn't what you ordered, email abbey@seconddate.co.uk within 14 days of delivery with:
- Your order number
- A photo of the issue and the packaging
- Whether you'd prefer a replacement or a refund
We'll confirm within 2 working days and either send a replacement or issue a full refund (including any delivery charge you paid) to your original payment method. Refunds usually appear within 5–10 working days depending on your bank.
Chocolate bloom is not a fault
A light white-ish coating on the chocolate — called "bloom" — can appear due to the natural moisture content of fresh Medjool dates. It's completely harmless, doesn't affect flavour or freshness, and is cosmetic only. Bloom is not grounds for a refund or exchange. But if something looks genuinely wrong (not just cosmetically different), email us a photo and we'll take a look.
Subscriptions
You can pause, skip or cancel your Subscribe & Save plan at any time before your next billing date. If a subscription order has already been billed and dispatched, it falls under the same rules above — we can't refund food that's on its way, but we'll always fix anything that arrives damaged or incorrect.
Lost orders
If your order hasn't arrived within 7 working days of your dispatch email, get in touch. We'll check with Royal Mail and either resend your order or refund you in full.
Customer service
Our customer service is handled by a real human (usually Abbey). Email abbey@seconddate.co.uk and we'll get back to you within 2 working days, Monday to Friday.
If you're not happy with how we've handled something, tell us — we'd always rather fix it directly than leave you disappointed.